{"id":2030,"date":"2025-07-20T00:36:21","date_gmt":"2025-07-19T23:36:21","guid":{"rendered":"https:\/\/myloveadvisor.com\/?page_id=2030"},"modified":"2026-04-15T14:15:35","modified_gmt":"2026-04-15T13:15:35","slug":"politica-de-reembolsos","status":"publish","type":"page","link":"https:\/\/myloveadvisor.com\/en\/politica-de-reembolsos\/","title":{"rendered":"REFUND POLICY"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2030\" class=\"elementor elementor-2030\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;,&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ef7757 animated-slow e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"7ef7757\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4be0a99 e-con-full e-flex e-con e-child\" data-id=\"4be0a99\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-fe58f4c e-con-full e-flex e-con e-child\" data-id=\"fe58f4c\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33b9990 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"33b9990\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">REFUND POLICY <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5c17938 e-flex e-con-boxed e-con e-parent\" data-id=\"5c17938\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a7532c4 e-con-full e-flex e-con e-child\" data-id=\"a7532c4\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-34c9163 e-con-full e-flex e-con e-child\" data-id=\"34c9163\" data-element_type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae32cf5 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"ae32cf5\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00daltima atualiza\u00e7\u00e3o: 15\/04\/2026<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee845de animated-slow elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"ee845de\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-section-id=\"dtl54z\" data-start=\"15723\" data-end=\"15748\">1. Enquadramento geral<\/h2><p data-start=\"15749\" data-end=\"15933\">A presente Pol\u00edtica de Reembolsos regula as condi\u00e7\u00f5es aplic\u00e1veis a compras de produtos e servi\u00e7os da My Love Advisor, incluindo conte\u00fados digitais, cursos online e sess\u00f5es individuais.<\/p><h2 data-section-id=\"kn1ipn\" data-start=\"15935\" data-end=\"15973\">2. Produtos digitais descarreg\u00e1veis<\/h2><p data-start=\"15974\" data-end=\"16170\">Os relat\u00f3rios premium, PDFs, ebooks, guias e outros conte\u00fados digitais fornecidos por download, anexo ou acesso imediato s\u00e3o considerados <strong data-start=\"16112\" data-end=\"16169\">conte\u00fados digitais n\u00e3o fornecidos em suporte material<\/strong>.<\/p><p data-start=\"16172\" data-end=\"16422\">Nos termos da legisla\u00e7\u00e3o aplic\u00e1vel, o direito de livre resolu\u00e7\u00e3o pode extinguir-se quando o fornecimento tenha come\u00e7ado com <strong data-start=\"16296\" data-end=\"16336\">consentimento expresso do consumidor<\/strong> e com reconhecimento de que perde esse direito.<\/p><p data-start=\"16424\" data-end=\"16480\">Por essa raz\u00e3o, e salvo indica\u00e7\u00e3o expressa em contr\u00e1rio:<\/p><ul data-start=\"16482\" data-end=\"16817\"><li data-section-id=\"g7iw36\" data-start=\"16482\" data-end=\"16653\"><strong data-start=\"16484\" data-end=\"16554\">n\u00e3o s\u00e3o aceites reembolsos de produtos digitais de acesso imediato<\/strong>, incluindo relat\u00f3rios premium em PDF, ap\u00f3s o envio do ficheiro, link ou disponibiliza\u00e7\u00e3o do acesso<\/li><li data-section-id=\"1tellb4\" data-start=\"16654\" data-end=\"16817\">exce\u00e7\u00f5es poder\u00e3o ser analisadas em casos de <strong data-start=\"16700\" data-end=\"16723\">pagamento duplicado<\/strong>, <strong data-start=\"16725\" data-end=\"16767\">falha t\u00e9cnica comprovada n\u00e3o resolvida<\/strong> ou <strong data-start=\"16771\" data-end=\"16817\">erro manifesto imput\u00e1vel \u00e0 My Love Advisor<\/strong><\/li><\/ul><h2 data-section-id=\"feof0f\" data-start=\"16819\" data-end=\"16850\">3. Cursos e programas online<\/h2><p data-start=\"16851\" data-end=\"16966\">Salvo indica\u00e7\u00e3o espec\u00edfica em contr\u00e1rio na p\u00e1gina da oferta, os cursos e programas online seguem o seguinte regime:<\/p><ul data-start=\"16968\" data-end=\"17369\"><li data-section-id=\"197babu\" data-start=\"16968\" data-end=\"17158\">se o acesso for disponibilizado de imediato e o utilizador tiver aceite expressamente o in\u00edcio imediato do fornecimento, poder\u00e1 n\u00e3o haver lugar a reembolso nos termos legalmente permitidos<\/li><li data-section-id=\"6i3byj\" data-start=\"17159\" data-end=\"17261\">em caso de erro t\u00e9cnico comprovado, procuraremos primeiro resolver o acesso ou regularizar a entrega<\/li><li data-section-id=\"1gxxv2c\" data-start=\"17262\" data-end=\"17369\">apenas em \u00faltimo caso ser\u00e1 avaliada a devolu\u00e7\u00e3o do valor, total ou parcial, consoante a situa\u00e7\u00e3o concreta<\/li><\/ul><h2 data-section-id=\"r4hfu8\" data-start=\"17371\" data-end=\"17419\">4. Sess\u00f5es individuais de coaching e mentoria<\/h2><p data-start=\"17420\" data-end=\"17515\">As sess\u00f5es 1:1 s\u00e3o contratadas mediante contacto posterior e podem integrar packs ou programas.<\/p><p data-start=\"17517\" data-end=\"17666\">Nos packs de sess\u00f5es, o cliente pode solicitar a interrup\u00e7\u00e3o do acompanhamento <strong data-start=\"17596\" data-end=\"17621\">nos primeiros 15 dias<\/strong>, contando da data da contrata\u00e7\u00e3o, desde que:<\/p><ul data-start=\"17668\" data-end=\"17774\"><li data-section-id=\"10d17gu\" data-start=\"17668\" data-end=\"17712\">n\u00e3o tenham decorrido mais de <strong data-start=\"17699\" data-end=\"17712\">2 sess\u00f5es<\/strong><\/li><li data-section-id=\"godapt\" data-start=\"17713\" data-end=\"17774\">formule o pedido por escrito para <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"17749\" data-end=\"17774\">suporte@myloveadvisor.com<\/a><\/li><\/ul><p data-start=\"17776\" data-end=\"17960\">Nessa situa\u00e7\u00e3o, poder\u00e1 ser devolvido o valor correspondente <strong data-start=\"17836\" data-end=\"17871\">\u00e0s sess\u00f5es ainda n\u00e3o realizadas<\/strong>, n\u00e3o sendo reembols\u00e1veis as sess\u00f5es j\u00e1 realizadas, reservadas ou efetivamente prestadas.<\/p><p data-start=\"17962\" data-end=\"18222\">Este regime procura refletir a regra europeia segundo a qual, nos contratos de servi\u00e7os, o consumidor pode ter de pagar o valor proporcional ao que j\u00e1 foi prestado at\u00e9 ao momento do exerc\u00edcio do direito de livre resolu\u00e7\u00e3o.<\/p><h2 data-section-id=\"1cdqqzt\" data-start=\"18224\" data-end=\"18268\">5. Remarca\u00e7\u00f5es e cancelamentos de sess\u00f5es<\/h2><p data-start=\"18269\" data-end=\"18408\">As condi\u00e7\u00f5es operacionais de remarca\u00e7\u00e3o e cancelamento de sess\u00f5es poder\u00e3o ser comunicadas ao cliente no momento da marca\u00e7\u00e3o ou contrata\u00e7\u00e3o.<\/p><p data-start=\"18410\" data-end=\"18595\">Na aus\u00eancia de regra espec\u00edfica comunicada em contr\u00e1rio, a My Love Advisor reserva-se o direito de considerar como prestada uma sess\u00e3o marcada e n\u00e3o cancelada com anteced\u00eancia razo\u00e1vel.<\/p><h2 data-section-id=\"1tc69ec\" data-start=\"18597\" data-end=\"18642\">6. Falhas t\u00e9cnicas e situa\u00e7\u00f5es excecionais<\/h2><p data-start=\"18643\" data-end=\"18737\">Sempre que exista um problema t\u00e9cnico, erro de acesso ou falha operacional, a prioridade ser\u00e1:<\/p><ol data-start=\"18739\" data-end=\"18897\"><li data-section-id=\"1fze6wt\" data-start=\"18739\" data-end=\"18762\">verificar a situa\u00e7\u00e3o<\/li><li data-section-id=\"1x7wkoo\" data-start=\"18763\" data-end=\"18792\">resolver ou repor o acesso<\/li><li data-section-id=\"1k0se8p\" data-start=\"18793\" data-end=\"18845\">disponibilizar alternativa razo\u00e1vel, se aplic\u00e1vel<\/li><li data-section-id=\"125xtoe\" data-start=\"18846\" data-end=\"18897\">apenas em \u00faltimo caso avaliar eventual reembolso<\/li><\/ol><h2 data-section-id=\"rrxqp1\" data-start=\"18899\" data-end=\"18930\">7. Procedimento para pedidos<\/h2><p data-start=\"18931\" data-end=\"19029\">Os pedidos relacionados com reembolsos, cancelamentos ou falhas de acesso devem ser enviados para:<\/p><p data-start=\"19031\" data-end=\"19060\"><strong data-start=\"19031\" data-end=\"19060\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"19033\" data-end=\"19058\">suporte@myloveadvisor.com<\/a><\/strong><\/p><p data-start=\"19062\" data-end=\"19105\">O pedido deve incluir, sempre que poss\u00edvel:<\/p><ul data-start=\"19107\" data-end=\"19272\"><li data-section-id=\"rfx4aq\" data-start=\"19107\" data-end=\"19122\">nome completo<\/li><li data-section-id=\"wfv6r8\" data-start=\"19123\" data-end=\"19150\">email utilizado na compra<\/li><li data-section-id=\"1db07lc\" data-start=\"19151\" data-end=\"19188\">identifica\u00e7\u00e3o do produto ou servi\u00e7o<\/li><li data-section-id=\"zhn9pb\" data-start=\"19189\" data-end=\"19205\">data da compra<\/li><li data-section-id=\"40jm7c\" data-start=\"19206\" data-end=\"19229\">descri\u00e7\u00e3o do problema<\/li><li data-section-id=\"1lzxxum\" data-start=\"19230\" data-end=\"19272\">comprovativo de pagamento, se necess\u00e1rio<\/li><\/ul><h2 data-section-id=\"1fu7azx\" data-start=\"19274\" data-end=\"19299\">8. Reserva de direitos<\/h2><p data-start=\"19300\" data-end=\"19533\">O My Love Advisor reserva-se o direito de recusar pedidos abusivos, fraudulentos ou manifestamente contr\u00e1rios aos presentes termos, incluindo tentativas de obter reembolso ap\u00f3s consumo integral do conte\u00fado ou uso indevido do servi\u00e7o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>POL\u00cdTICA DE REEMBOLSOS \u00daltima atualiza\u00e7\u00e3o: 15\/04\/2026 1. Enquadramento geral A presente Pol\u00edtica de Reembolsos regula as condi\u00e7\u00f5es aplic\u00e1veis a compras de produtos e servi\u00e7os da My Love Advisor, incluindo conte\u00fados digitais, cursos online e sess\u00f5es individuais. 2. Produtos digitais descarreg\u00e1veis Os relat\u00f3rios premium, PDFs, ebooks, guias e outros conte\u00fados digitais fornecidos por download, anexo ou [&hellip;]<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2030","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/myloveadvisor.com\/en\/wp-json\/wp\/v2\/pages\/2030","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/myloveadvisor.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/myloveadvisor.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/myloveadvisor.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/myloveadvisor.com\/en\/wp-json\/wp\/v2\/comments?post=2030"}],"version-history":[{"count":6,"href":"https:\/\/myloveadvisor.com\/en\/wp-json\/wp\/v2\/pages\/2030\/revisions"}],"predecessor-version":[{"id":4033,"href":"https:\/\/myloveadvisor.com\/en\/wp-json\/wp\/v2\/pages\/2030\/revisions\/4033"}],"wp:attachment":[{"href":"https:\/\/myloveadvisor.com\/en\/wp-json\/wp\/v2\/media?parent=2030"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}